FAQ
Q1. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q2. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q8. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Company Profile
Shenzhen Xinhe Lighting Optoelectronics Co., Ltd.
- Specialized in semiconductor illumination and lighting products, and is an integral companyintegrating designing, developing, manufacturing, and sale.
- We focus on the appliance products in advertising and lighting area, and establish the long term business relationship with large advertisement material distributors.
- With topping technology talented persons, advanced management, efficient staff team, our company tries our best to create well-known brand in semiconductor illumination field.
- Our company bases on LED encapsulation, making the best lighting deploying projects in allusion to different LED appliance field.
- Our company captured the chance of revolution of world illumination industry, and formed application department.
- Our extended series products are as: the LED modules for advertising lighting, specialized LED switch power supply, LED RGB controllers, LED open signs, super LED straight lighting words and other related products.
